Call Center Agent

Job Reference: 28847-Call center agent
Company: RecruitArab - recruiter
Industry: Agriculture
Job Title: Call Center Agent

Location: Sharjah, UAE

Industry: Agriculture

Closing Date: 2024-09-27

Email Address: apply@recruitarab.com

We are currently seeking a motivated and customer-oriented Call Center Agent to join our team in Sharjah, UAE. As a Call Center Agent in the agriculture industry, you will be responsible for handling inbound and outbound calls from customers, providing information about our products and services, and resolving any issues or concerns they may have.

Key Responsibilities:
- Answering incoming calls from customers and addressing their inquiries or concerns in a professional and timely manner
- Making outbound calls to follow up on customer inquiries, provide product information, and offer solutions to any problems they may have
- Maintaining accurate records of all customer interactions, including details of inquiries, complaints, and resolutions
- Collaborating with other team members to ensure a high level of customer service and satisfaction
- Keeping up-to-date with product knowledge and industry trends to provide accurate information to customers
- Meeting or exceeding performance goals, including call handling time, customer satisfaction, and quality assurance metrics

Requirements:
- High school diploma or equivalent
- [Random number] years of experience in a customer service or call center role
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to work well in a fast-paced environment and handle multiple tasks simultaneously
- Proficiency in Microsoft Office and CRM software
- Fluency in Arabic and English is preferred

If you are a proactive and customer-focused individual with a passion for the agriculture industry, we would love to hear from you. Please send your resume and cover letter to apply@recruitarab.com by 2024-09-27.


Please inculde this job reference [28847-Call center agent] in the email when you send your application.

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