Call Center Representative

Job Reference: 23503-Call center representative
Company: RecruitArab - recruiter
Industry: Information Technology
Job Title: Call Center Representative

Location: Abu Dhabi, UAE

Closing Date: 2024-09-27

Email Address: apply@recruitarab.com

We are seeking a highly motivated and customer-focused Call Center Representative to join our Information Technology team in Abu Dhabi. The ideal candidate will be responsible for handling inbound and outbound calls, providing technical support, and resolving customer inquiries in a professional and efficient manner.

Key Responsibilities:
- Answering incoming calls and responding to customer inquiries
- Providing technical support and troubleshooting for IT-related issues
- Escalating complex issues to the appropriate department for resolution
- Maintaining accurate records of customer interactions and transactions
- Following up with customers to ensure their satisfaction
- Collaborating with team members to improve overall customer service experience

Requirements:
- Bachelor's degree in Information Technology or related field
- [X] years of experience in a customer service or call center role
- Strong communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in Microsoft Office and CRM software
- Knowledge of IT systems and terminology

This is a fantastic opportunity for someone looking to advance their career in the IT industry and make a positive impact on customer satisfaction. If you are a team player with excellent communication skills and a passion for technology, we want to hear from you.

To apply, please send your resume and cover letter to apply@recruitarab.com.


Please inculde this job reference [23503-Call center representative] in the email when you send your application.

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