Customer Experience Manager

Job Reference: 28252-Customer experience manager
Company: RecruitArab - recruiter
Industry: Aerospace and Defense
Position: Customer Experience Manager
Location: Dubai, UAE
Industry: Aerospace and Defense
Closing Date: 2024-09-14
Email Address: apply@recruitarab.com

We are seeking a highly skilled and experienced Customer Experience Manager to join our team in Dubai, UAE. As a Customer Experience Manager in the Aerospace and Defense industry, you will be responsible for ensuring an exceptional level of service and support for our clients in the region.

Responsibilities:
- Develop and implement strategies to enhance the overall customer experience and satisfaction
- Serve as the primary point of contact for key clients and ensure their needs are met in a timely and efficient manner
- Collaborate with internal departments to address customer inquiries, resolve issues, and provide solutions
- Monitor customer feedback and implement improvements to enhance the customer experience
- Analyze customer data and trends to identify areas for improvement and implement strategies to increase customer satisfaction
- Develop and maintain strong relationships with key clients to ensure long-term partnerships and repeat business
- Manage a team of customer service representatives and provide guidance and support as needed

Requirements:
- Bachelor's degree in Business Administration, Marketing, or related field
- [X] years of experience in customer service or account management, preferably in the Aerospace and Defense industry
- Proven track record of successfully managing customer relationships and improving customer satisfaction
- Strong communication and interpersonal skills
- Ability to multitask, prioritize, and manage time effectively
- Proficiency in CRM software and Microsoft Office suite
- Fluent in English, Arabic language skills are a plus

If you are a customer-focused professional with a passion for delivering excellent service and have experience in the Aerospace and Defense industry, we encourage you to apply for this exciting opportunity. Please send your resume and cover letter to apply@recruitarab.com.


Please inculde this job reference [28252-Customer experience manager] in the email when you send your application.

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