Customer Service Representative

Job Reference: 31023-Customer service representative
Company: RecruitArab - recruiter
Industry: Healthcare
Job Title: Customer Service Representative - Healthcare

Location: Dubai, UAE

Job Type: Full-Time

Closing Date: 2024-09-04

Email for Applications: apply@recruitarab.com

Job Description:

We are seeking a dedicated and compassionate Customer Service Representative to join our dynamic healthcare team in Dubai. The ideal candidate will possess a strong background in customer service, preferably within the healthcare sector, and will be committed to providing exceptional support to our patients and their families.

Key Responsibilities:

- Respond promptly and professionally to patient inquiries via phone, email, and in-person.
- Provide accurate information regarding healthcare services, appointment scheduling, billing procedures, and insurance queries.
- Assist patients in navigating the healthcare system, ensuring they receive the necessary care and support.
- Maintain a high level of empathy and professionalism while addressing patient concerns and complaints.
- Collaborate with healthcare providers and administrative staff to ensure seamless patient experiences.
- Process patient registrations, verify insurance details, and manage medical records accurately.
- Follow up with patients to ensure satisfaction and address any outstanding issues.
- Assist in the development of customer service procedures and best practices to enhance patient experiences.
- Maintain up-to-date knowledge of healthcare services, policies, and technologies.
- Participate in ongoing training programs to improve customer service skills and healthcare knowledge.

Qualifications:

- High school diploma or equivalent; a degree in healthcare administration, business, or a related field is a plus.
- 2 to 5 years of experience in customer service, preferably in a healthcare setting.
- Excellent communication skills in English; proficiency in Arabic is a significant advantage.
- Strong problem-solving abilities and a patient-centric approach to service.
- Ability to manage multiple tasks in a fast-paced environment while maintaining attention to detail.
- Proficient in Microsoft Office Suite and experience with healthcare management software.
- Strong interpersonal skills and the ability to work collaboratively within a team.

What We Offer:

- Competitive salary and benefits package.
- A collaborative and supportive work environment.
- Opportunities for professional growth and development in the healthcare field.
- A chance to make a positive impact on the lives of patients and their families.

If you are passionate about providing outstanding customer service in the healthcare industry and are looking for a rewarding career in Dubai, we invite you to apply.

To apply, please send your resume and cover letter to apply@recruitarab.com by the closing date of 2024-09-04.

We look forward to welcoming a new member to our team who shares our commitment to excellence in patient care!


Please inculde this job reference [31023-Customer service representative] in the email when you send your application.

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