Call Center Manager Assistant

Job Reference: 29605-Call center manager assistant
Company: RecruitArab - recruiter
Industry: Retail
Job Title: Call Center Manager Assistant

Location: Sharjah, UAE

Closing Date: 2024-09-13

Email Address: apply@recruitarab.com

We are currently seeking a highly motivated and organized individual to join our team as a Call Center Manager Assistant in the retail industry. The ideal candidate will assist the Call Center Manager in overseeing the day-to-day operations of the call center, ensuring the team provides excellent customer service and meets performance targets.

Responsibilities:
- Assist the Call Center Manager in managing and supervising a team of call center agents
- Monitor call center performance metrics and implement strategies to improve productivity and efficiency
- Train and onboard new call center agents, providing ongoing support and guidance
- Handle escalated customer inquiries and resolve customer complaints in a timely and professional manner
- Generate reports on call center performance and present findings to senior management
- Collaborate with other departments to ensure seamless communication and coordination within the organization
- Stay up to date on industry trends and best practices in call center management

Requirements:
- Bachelor's degree in Business Administration or related field
- [X] years of experience in a call center or customer service role
- Strong leadership and communication skills
- Proficiency in Microsoft Office Suite
- Ability to multitask and prioritize in a fast-paced environment
- Knowledge of call center software and systems
- Fluency in English and Arabic is preferred

If you are a proactive and results-driven individual with a passion for customer service, we would love to hear from you. Please send your resume and cover letter to apply@recruitarab.com by 2024-09-13.


Please inculde this job reference [29605-Call center manager assistant] in the email when you send your application.

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